TERMS:

 

SHIPPING CHARGES: Prices shown include UK postage & packing.
Europe: A shipping charge will be applied at 10% of the total order value.
Outside Europe: A shipping charge will be applied at 20% of the total order value.

DESPATCH: Orders will be despatched by post using airmail services where appropriate. We aim to despatch all orders within 7 working days of payment clearance. Please allow 14 days for UK delivery.  Deliveries outside the UK may take longer. Orders will not be despatched until payment has been cleared.

 

ROUGH SEAS: We are mailing from an island and unavoidable delays can occur if the boat is unable to sail due to stormy weather.

 

SECURITY: This site uses secure online payment via RBS WorldPay to ensure the security of your personal and card details. We will never disclose your details to any third party.

 

GUARANTEE: We undertake to replace or refund any items of faulty or sub-standard manufacture, or items damaged in transit. We retain the right to refuse refund or replacement and/or take legal action in the event of fraudulent claims under this guarantee. Claims should be made within 14 days of receipt of goods.

 

FRAUD: We retain the right to refuse any order which we know or suspect to be fraudulent. This right will be applied at the sole discretion of Caldey Island and/or on the advice of RBS WorldPay. If a card payment has been taken for such an order, the purchaser will be informed by email and a full refund will be applied to the payment card used.

 

NOTE: All orders are subject to import/export regulations in force at the time of purchase. If an order cannot be fulfilled because of unforseen restrictions or prevailing conditions, the purchaser will be informed by email or letter and a full refund will be applied to their payment card.